Here you will find answers to the most frequently asked questions in the Fynch-Hatton online shop.

Your question is not included?
lease contact our online shop team via contact form and we will be happy to help you.

Ordering
How can I redeem a discount code?

You must manually enter and confirm discount codes or vouchers. The field for redeeming discounts is in your virtual shopping cart and on the order confirmation page. In the shopping cart, the field can be found at the bottom left-hand side of your screen. On the order confirmation page, the field is located above the "buy"button.

When the discount code has been entered and confirmed, it is deducted from the total amount and listed in the article overview. Discount codes and vouchers cannot be used in combination with one another.

Is there a minimum order value?

No, there is no minimum order value when purchasing via our online store. However, we only offer free shipping if your oder exceeds a country-specific miniimum oroder value .

Can I remove an article from my order?

You can remove an article from your shopping cart at any time. Additionally, we ask that you careffuly review the details of your order in the overview prvided before the final confirmation of you purchase and agreeing too payment.

Can I modify or cancel my order?

As soon as we receive your order and you have received the order confirmation email, no more changes can be made. If you wish to cancel your order, please contact us as soon as possible and we will assess if a cancellation is possible. If it is not possible to cancel the processing and shipping of your order, you can return an item after receipt. After we receive the returned goods, we reimburse the purchase price, or in the case of purchases made against an invoice, we will modify the payment request.

How can I make sure that I have submitted my order correctly?

Before completing your purchase with payment obligation, you will have the opportunity to check all order details in the overview provided. We ask that you check all information carefully during this part of the process.

Can articles which are sold out become available again at a later date?

Sold out articles can return to our online store. Simply visit our online store regularly and search for the desired article.

Are ordered products always available for delivery?

In rare cases, a technical problem may arise during the order process and the ordered article is no longer available. In this event, we will contact you via email and, of course, modify your invoice accordingly.

Customer Account
Forgotten your password?

Enter your email adresse here and confirm using "Request New Password". Within a few minutes, an email will arrive containing a link that allows you to reset your customer account password.

Do I have to register as a customer to be able to place an order?

No, you can order as a guest in the Fynch-Hatton online store.

What are the advantages of a customer account?

The creation of a customer account makes future online purchases easier. Your personal information, delivery address, and order history are stored. You also have the option of saving articles in a wish list.

Payment
What payment options are available?

We offer a range of payment options. Visit the following link to find out more information on our payment options: https://fynch-hatton-en.solution360.de/Payment.

Why have I not been offered the "payment against invoice" option?

For the purchase on account option, neither an identity check nor a written form is necessary. However, a credit check is carried out and can lead to the payment against invoice option not being offered. .

How long do I have to settle my invoice?

For orders from Germany, you can comfortably pay within 30 days following the receipt of your order. For orders from other countries, you must pay within 14 days following receipt of your order. If you wish to return specific articles, we shall refund you the purchase price of the returned articles. Please visit the following link for more information https://fynch-hatton-en.solution360.de/Payment.

How does payment processing work for the different payment options?

Please visit the following link for an overview of all relevant information regarding payment options: https://fynch-hatton-en.solution360.de/Payment. If you have further questions, please use the contact form.

Shipping
How much do I pay for shipping and how long does shipping usually take?

The shipping costs for different countries are listed in the table below:

Country Shipping Costs in € Free shipping for orders over € Carrier Delivery time
Germany 0,00 - DHL 2-4 working days
Austria 4,99 150 UPS 3-5 working days
Belgium
Finland
France
The Netherlands
Slovakia 5,99 200
Slovenia
Spain
Ireland 7,99 250
Italy
Is delivery to a packstation[collection point] possible?

Deliveries can be made to a packstation[collection point]. However, it is important to pay attention to the following: Enter your post number into the address field with the pack station information as the street and your packstation[collection point] number as the house number.

Can I track my order?

NAfter receiving your order, we will send you an order confirmation email. As soon as your order has been shipped, you will receive a shipping confirmation email. This email contains a DHL (Germany) or UPS (outside of Germany) tracking number. You can track your order using one of the following links:
DHL:https://www.dhl.de/de/privatkunden.html.
UPS: https://www.ups.com/track?

Returns and Refunds
When will I be reimbursed after I have returned a product?

After we have received and examined the returned product, we generally reimburse you via the payment option you used during the original purchase. Please visit the following link for more information about the reimbursement process: https://fynch-hatton-en.solution360.de/Payment.

Can I also return articles purchased at another store and not at the Fynch-Hatton online store?

We only accept returned goods that were purchased via the Fynch-Hatton online store. Please return products not purchased via the Fynch-Hatton online store to the place of purchase.

How do I arrange the return of a product?

For returns within Germany use the DHL return label which you will find contained in your order. If the delivery address is outside of Germany, you can use the delivery service of your choice:

Team E-com // Returns
Krefelder Str. 79
41063 Mönchengladbach
Germany

We also ask that you complete the return form to help facilitate and speed up the processing of returned products. Please visit the following link for more information on the product return process: https://fynch-hatton-en.solution360.de/Return.

How long do I have to return a product?

You can return ordered products within 14 days. Please visit the following link for more information on the product return process: https://fynch-hatton-en.solution360.de/Return.

Can I exchange an article?

If you wish to exchange a product, please order the new article online at www.fynch-hatton.com, by email at onlineshop@fynch-hatton.com, or by telephone at +49216151567451085. Alternatively, you can state the desired article when returning the initially ordered article.

How can I track the status of a returned article?

We shall process your returned article as soon as possible. After we have received and examined the returned products, we will reimburse the purchase price via the payment method selected during the original order.

Newsletter
How can I subscribe/unsubscribe to your newsletter?

You can subscribe/unsubscribe to our newsletter at any time by visiting the following link: https://fynch-hatton-en.solution360.de/Newsletter
After subscribing to our newsletter, you will receive a discount voucher for the Fynch-Hatton online store.

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