You can return the ordered goods to the Fynch-Hatton Online Shop within 14 days of receipt.

If your order was shipped to an address in Germany, the return shipment is made via DHL and is free of charge. You can use the return label that is enclosed in your order. If the shipping address is not in Germany, please return the package through a package delivery company of your choice to:

Fynch-Hatton Retail GmbH

Team E-com // Returns

Krefelder Str. 79

41063 Mönchengladbach


The return slip is enclosed in your order and must be enclosed with the return package. A brief instruction of how to do this can be found on the return slip. The completed return slip will help us to process the returned items and to credit the equivalent value of the returned goods to your bank account quickly.

To avoid damage to the items, please pack them well. It is best to use the original packaging.

Please affix the return label to the package so that it is clearly visible from the outside. The package can then easily be posted at the nearest DHL (Germany) or UPS (all other countries) post office or packing station. In case of a product exchange, please order new items online at, by e-mail at or by telephone at +492161567451085.

If you chose to use “Klarna: Pay later” for your payment and you had already paid the invoice before you return the products, the corresponding value of goods will be credited to your bank account as soon as we have received the returned item. In case you had not paid the invoice before you return the products, we will send you an e-mail, with the new payment details as soon as we have received the returned item.

Important: The items delivered to you are only for the purpose of fitting, as is customary in stationary retail. If the returned goods are in a bad or used condition, we reserve the right to demand compensation from you. The Fynch-Hatton onlineshop only accepts returns of goods that you have purchased from the Fynch-Hatton onlineshop. Please always return goods purchased from a Fynch-Hatton store directly to the store in question.

To Top